Terms & Conditions
Any & all use of this Web Site for doctor consultation or medicine purchase is subject to acceptance of the terms and conditions of use laid out in the following clauses. Usage, for the purposes of these terms and conditions, is deemed to be the reading or visiting of this Web Site, and/or the purchase of one or more products from the Web Site and is applicable to all Users, whether human beings, computers or companies and other organizations, incorporated or unincorporated.
The Owners of this Web Site have published it in good faith and to the best of their ability and knowledge in the given subject area. The Users of the Web Site are therefore required to demonstrate similar good faith in their use of the Web Site, by keeping to the Terms and Conditions of Use, not publishing defamatory remarks about the Web Site or the Site's Owners in any media, electronic or otherwise and, should discussion forums be available on the Web Site, by behaving in a considerate and responsible manners at all times. Failure to comply will result in Users being denied access to the Web Site and may even result in prosecution(Vadodara Juristiction), should the behaviour breach any laws of privacy, defamation, etc.
In the event of any legal dispute arising from the use of this Web Site, irrespective of the country of origin of any third party, all such disputes will be resolved within the jurisdiction of the country/state(Vadodara District, Gujarat,India) of incorporation of the Web Site's owner(s) and not the country/State in which the Web Site is hosted unless otherwise stated.
All material on this Web Site, whether in the Web Site itself or any product that may be sold therein, if products are sold via the Web Site, is subject to copyright and may not be reproduced in whole or in part without the Web Site owner's express permission. You may not modify, copy, or in any way reproduce, publish, distribute, sell, lease, license, create derivative works from, transfer, or sell any information or products obtained from this Web Site. Failure to obtain permission before reproducing such material may result in prosecution
We make every endeavour to ensure the information on our Web Site is correct, but it is not always possible to keep everything up to date. The information is therefore provided without warranty or guarantee of any description, and the Web Site's owners cannot be held responsible for the use made of such information as may appear within the pages of the Web Site. It is the responsibility of the User to check current legislation and practices pertaining to their area of interest before acting upon information received via the Web Site. If you believe any of the information on this Web Site is inaccurate or incorrect, please contact us by email/Phone.
We may occasionally pass on your contact details to carefully selected third parties who may offer you other products of interest. As per our Privacy Policy, you must contact us if you do NOT want your contact details to be used in this manner.
Wherever there are discussion forums available on the Web Site, Users are required to remain polite about each other and about the Web Site itself. We take defamation very seriously and any defamatory remarks found on our forums will be removed and the User denied access.
In order to improve our site and our service to you, we may occasionally use cookies. The purpose of such cookies is purely to help us personalize the information we deliver to you and does not imply storage of personal data, nor the tracking of your activity on the site. If you wish to delete such cookies after visiting the site, go to your browser's tools menu and select the 'clear cookies' option.
For some of the functionalities of the Web Site, it may occasionally be necessary to use cookies. If your privacy settings are set too high, it may not be possible for you to view parts of our web site or complete certain processes on occasion. If this is the case, and you wish to proceed, you must adjust your browser's security settings to accept cookies. We accept no responsibility for Users being unable to see the site if they are unwilling to alter their security settings.
We may occasionally change or vary the contents of these Terms and Conditions. In the event that you purchased a product or service through us, it is the Terms and Conditions that were in place at the time of that purchase that will be valid.
SCHEDULE H1 DRUGS/MEDICINES ARE ALWAYS DISCOURAGED FOR ONLINE SUPPLY, ITS PREFFERD TO BE PURCHASED OFFLINE ONLY.
Rhodon Svastha -Return/Refund/Cancellation Policy
Rhodon Svastha (Kumar Pharmacy/Dr Kumar’s Clinic & IPC Baroda) team facilitates processing correct medicines as per order & prescription , strives to service the medicines in right conditions, without any damage every time a patient places an order. We also strongly double check the items a at the time of packaging & delivery.
Definition: 'Return’ ‘ Refund’ ‘Cancellation’ means an action of giving back the medicine ordered at our portal/App by the patient. The following situations may arise which may cause the action of return of medicines:
-Medicine(s) delivered do not match your order
-Medicine(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 01 month shall be considered as near expiry)
-Medicine(s) delivered were damaged in transit (do not to accept any product which has a tampered seal) due to courier or post fault.
Note: If the medicine courier that you have received is damaged, then do not accept the delivery of that product.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with us (Contact Us) within 07 (Seven) days from the delivery of the product. Rhodon Svastha reserves the right to cancel the Return request, if the customer reaches out to us after 7 days of delivery.
Upon receiving your Return/Refund request, Rhodon Svastha shall verify the authenticity & the nature of the request. If we find that the request is genuine, we will initiate the Return & Refund process. We shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, we reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Rhodon Svastha in this regard.
The returns are subject to the below conditions:-
-Any wrong ordering of product doesn’t qualify for Return
-Batch number of the medicine being returned should match as mentioned on the invoice
-Return requests arising due to change in prescription do not qualify for Return
-Medicine being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code , invoice & partially consumed strips or products do not qualify for return, only fully unopened strips or products can be returned. Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Rhodon Svastha Return policy.
Return Process:
For Return intimation, please visit www.mypharmaphysician.com/ContactUs
Rhodon Svastha team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
The patient will be required to pack the product(s) in original manufacturer’s packaging & courier us back on their own cost to us.
Refund will be completed within 30 (thirty) days from date of processing.
Refund Process:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online will be credited to the wallet ,cards , accounts etc.
Online Consultation Refund/ Return/ Cancellation:
In case of online consultation, a patient will be eligible to raise a request for Refund only in case the consultation query is not replied within 24hrs of appointment confirmation or if patient do not wish to reschedule the appointment at all. In case of any single interaction with the doctor, no refund will be given & it will be considered as consultation done.
For any further Refund related information, please write to dr_kumaratul@rediffmail.com, call on 02652780782 during working hrs. .